BrainHQ Support

One place to get help.

BrainO Chat, text support, support tickets and work orders all connect back to the same BrainO account. Account holders do not need to chase different support systems.

Open account support Open BrainO Chat Meet the support team

BrainO Chat

Talk to the account team and support agents inside the same app used for messages, calls and business updates.

Open BrainO Chat

Dashboard support

Create a support request, choose the category and priority, and keep every reply attached to the same ticket.

Open support tickets
Owner customer service: account holders can access live owner support from 10am to 2am Brisbane time, seven days a week, 365 days a year. BrainO is working toward 24/7 support.
How it works

One support record behind every channel.

1
Ask for help

BrainO Chat, text or dashboard support.

2
Support ticket

The request is kept against the customer's BrainO account.

3
Work order

Where work is required, the support request becomes trackable work for the right team.

4
Reply in the account

Updates can return through BrainO Chat and the customer's support thread.

Chat rooms

Community rooms stay separate from private account support.

BrainO's public/community chat rooms can still be used for conversation and group activity. Private account problems, billing, phone faults and business support belong in BrainHQ so they stay attached to the correct account and work order.

Open chat rooms